Discount codes are codes that can be applied to your order to receive a discount. Your discount code must be entered at checkout before proceeding to pay. Please ensure that you enter the code exactly as you have received it. Once you have entered y
We currently offer EUR for our European customers.We are working on offering more options so you can purchase in your local currency. For further information, please contact us at [email protected]
We are currently experiencing a high volume of orders & returns.We process all refunds within 14 days of receipt of the return and upon approval of the return. Your refund will be processed through the same payment method used for your original order
If you find that one of our products has a defect or has been damaged, please contact customer service with photos of the issue and we will find the best solution for you. For further information, please contact us at [email protected]
Depending on your shipping location, your order will be processed from thefrankieshop.com or eu.thefrankieshop.com. Our pricing varies according to different tax regulations. For further information, please contact us at [email protected]
We are unable to modify the content of an order after the payment stage. Only the delivery address can be changed for a short period of time after the validation of your order. Orders can only be canceled before they are processed and leave our facil
If you need to return a full-priced item, you have 14 days from the date of delivery to do so. ITEMS BOUGHT ONLINE. Please click on the returns link below and follow the prompts to prepare your return. (Please note that the cost of your return label,
You can reach us by email [email protected]. For a faster response, we recommend contacting us via WhatsApp. Our dedicated team aims to respond within 2 hours during business hours:Monday to Thursday: 10 am – 5 pmFriday: 10 am – 4 pm.
To subscribe to our Newsletter and stay informed about our latest news, please go to the homepage of our website THE FRANKIE SHOP, scroll down to the bottom left-hand corner, and enter your email in the “Join our Mailing List” field. If you no longer
Our website (domain: eu.thefrankieshop.com) is fully secure at every stage of your order, including payment. All transactions are protected by an SSL (HTTPS) protocol ensuring your data is encrypted. Your banking information is never stored or access
To be notified when your desired product is back in stock, we invite you to sign up for the waitlist on our website.To do so, go to the product page:. You will then receive an email notification as soon as the item is available for purchase again.