Discount codes are codes that can be applied to your order to receive a discount. Your discount code must be entered at checkout before proceeding to pay. Please ensure that you enter the code exactly as you have received it. Once you have entered y
We currently offer EUR for our European customers.We are working on offering more options so you can purchase in your local currency. For further information, please contact us at [email protected]
We are currently experiencing a high volume of orders & returns.We process all refunds within 14 days of receipt of the return and upon approval of the return. Your refund will be processed through the same payment method used for your original order
If you find that one of our products has a defect or has been damaged, please contact customer service with photos of the issue and we will find the best solution for you. For further information, please contact us at [email protected]
Depending on your shipping location, your order will be processed from thefrankieshop.com or eu.thefrankieshop.com. Our pricing varies according to different tax regulations. For further information, please contact us at [email protected]
We are unable to modify the content of an order after the payment stage. Only the delivery address can be changed for a short period of time after the validation of your order. Orders can only be canceled before they are processed and leave our facil
If you need to return a full-priced item, you have 14 days from the date of delivery to do so. Please click on the returns link below and follow the prompts to prepare your return. (Please note that the cost of your return label, as well as any impor
You can contact us by email at [email protected]. Due to a high number of requests, our team is temporarily unavailable on WhatsApp. For assistance, please reach us via email at [email protected].