The Frankie Shop

If your payment has been declined, we invite you to try placing your order again using another payment method, or to contact your bank directly. If the issue persists, you can contact our team at contacteu@thefrankieshop.com.

If your payment has been declined, we invite you to try placing your order again using another payment method, or to contact your bank directly. If the issue persists, you can contact our team at contacteu@thefrankieshop.com.

Why was my payment declined?

Payment

How do I use my discount code?

What currencies can I pay in?

When will I receive my refund?

What should I do if my product is faulty, broken or damaged?

Why is the pricing different from your European website?

Can I cancel or change my order?

Do you accept in-store returns ?

How can I contact you ?

How can I subscribe to the newsletter ?

Is the website secure?

How can I be notified when an item is back in stock?

Frequently Asked Questions

Delivery

Customs policy

Lost packages

Wrong shipping address

Returns

Exchange & return policy

Prepare your return

Receive a refund

Payment methods

Tax information

Do you offer tax refund (duty-free)?

Privacy Policy

Terms of service

How can I delete my account?

Privacy Policy and Terms of Services

How can I buy a Gift Card?

Giftcard

Why was my payment declined?Updated 5 hours ago