Prepare your returnUpdated 6 months ago

To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it, with the original tags attached. Kindly note that shoes must be returned in their original box and placed inside another bag. Damaged shoe boxes will not be refunded.

You have 14 days from the date of delivery to do so.

 Please click on the returns link below and follow the prompts to prepare your return. (Please note that the cost of your return label, as well as any import duties and taxes, will be deducted from your refund.)

https://returns.eu.thefrankieshop.com/

Return rates are as follows:

• 15€ for Europe
• 12€ for France
• 25€ for Australia