The Frankie Shop - EU

Please place your order through DHL Express before 12/18/25 to receive your order by 12/24/25.Please note, for UK &amp; AUS orders, this is not guaranteed as customs delays are a possibility and out of our control.

Please place your order through DHL Express before 12/18/25 to receive your order by 12/24/25. Please note, for UK & AUS orders, this is not guaranteed as customs delays are a possibility and out of our control.

Holiday Delivery

Delivery

Holiday Season

How do I use my discount code?

What currencies can I pay in?

When will I receive my refund?

What should I do if my product is faulty, broken or damaged?

Why is the pricing different from your European website?

Can I cancel or change my order?

Do you accept in-store returns ?

How can I contact you ?

How can I subscribe to the newsletter ?

Is the website secure?

How can I be notified when an item is back in stock?

Frequently Asked Questions

Customs policy

Lost packages

Wrong shipping address

Returns

Exchange & return policy

Prepare your return

Receive a refund

Holiday season

Payment methods

Tax information

Why was my payment declined?

Do you offer tax refund (duty-free)?

Payment

How can I buy a Gift Card?

Giftcard

Privacy Policy

Terms of service

How can I delete my account?

Privacy Policy and Terms of Services

Holiday DeliveryUpdated 8 days ago