Exchange & return policyUpdated 5 months ago

You may request a refund within 14 days of receiving your order. 

To be eligible for a return, your item/s must be unused, unworn, and in the same condition as you received them, with the original tags.

Swimwear and Beauty items cannot be refunded or exchanged.

Sale items can be returned within the European Union only.  Sale items shipped outside of the EU are final sale.

Please note,customers are responsible for return shipping costs and any import duties and taxes that may be added to your return package which will be deducted from your refund) 

See the PREPARE YOUR RETURN section for return instructions.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order and return your current item for a refund.

For customers in Paris or the Paris region, you can return your online order at the Paris boutique located at 14 rue Saint-Claude Paris 75003. 

We would like to inform you that all returns must now be made via our secure returns portal.

The Frankie Shop cannot be held responsible for any issues (such as delays, loss, breakage, theft, etc.) encountered during the return process if items are not returned via our official returns portal.

To start your return, please use the link below and follow the prompts:

https://returns.eu.thefrankieshop.com/

Be sure to enter the "#" symbol before your order number and ensure there are no extra spaces before or after your order details. For more information on our return policy, please click here: https://eu.thefrankieshop.com/pages/help-center