Customs policyUpdated 6 months ago

Import duties and taxes are the responsibility of the recipient and are collected at the time of delivery.
These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.

If the recipient refuses delivery of their order for any reason, your package will be considered abandoned and disposed of by the shipping carrier and your order will not eligible for a refund.

Any import duties and taxes that are charged on return packages are the responsibility of the customer and will be deducted from your refund.  

For UK customers, you can possibly be refunded for these charges by your government by calling the following number 0300 322 9434

For further information, please contact customer service at contacteu@thefrankieshop.com